We have opted for total quality management (TQM)
instead of random quality control
- Comprehensive quality management system
- Continuous process involving all departments with monitoring, reviewing, documenting and organizing activities
- Intends to establish quality as a system goal and thus guarantee it permanently
- TQM = purposeful development of the central processes and the human resources in an organisation, which focuses on quality and long-term Business Relations through customer satisfaction.
![friedberg_qm-systeme-img1 friedberg_qm-systeme-img1](https://www.august-friedberg.com/wp-content/uploads/2017/10/friedberg_qm-systeme-img1.png)
![friedberg_qm-systeme-img2 friedberg_qm-systeme-img2](https://www.august-friedberg.com/wp-content/uploads/2017/10/friedberg_qm-systeme-img2.png)